MANAGER OF HUMAN RESOURCES

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Develops, updates, recommends and implements human resources strategies, programs and policies, in consultation with the corporate management team and operating departments, that are aligned with the Strategic Plan and corporate strategic direction, and in compliance with employment legislation.

2. Prepares and recommends the annual business plan and budget for the Human Resources Division; provides input into the corporate strategic planning process, annual business planning and budget process on matters related to human resources issues/programs and administers approved budgets including authorization of purchases.

3. Assists the CAO and corporate management team with assessing, developing and implementing employee training and development and change management initiatives These include creating venues for staff input, conducting evaluations and staff satisfaction surveys, assessing resource needs and alignment of organizational structure to achieve business needs and facilitate customer service excellence.

4. Implements effective coaching for performance management and development, developing employee recognition/incentive programs, coordinating cross-functional training and project team/team-building opportunities, developing contingency and succession plans, etc. 

5. Provides strategic leadership on compensation programs including evaluating salary/wage and benefit program effectiveness and recommending revisions as appropriate; conducting salary and benefits surveys, administering job evaluation and pay equity plans, instituting maintenance programs for regular review and update of position descriptions/questionnaires, coordinating periodic review of group benefits and carrier performance, investigating and reporting on other perquisites that may be beneficial/appropriate, etc.

6. Coordinates talent acquisition (workforce planning, recruitment, selection, due diligence on on-boarding new employees). Activities may include strategically marketing the Town as an employer of choice, coordinating design of interview formats and questions, centralizing receipt of resumes, participating in and/or monitoring recruitment processes to ensure effective, strategic and defensible hires/promotions, designing and conducting corporate  and departmental employee onboarding  programs, conducting sign-ups, designing & conducting an exit interview program, etc.

7. Monitors best practices and trends within HR field, and proposed amendments to employment legislation and regulations; researches and analyzes the benefits/implications to the Town (in consultation with corporate labour law counsel on legislative issues); and makes recommendations on new programs and/or policy revisions to ensure employer obligations are met, and HR practices are contemporary and strategic.

8. Champions the Town’s Occupational Health & Safety program; helps foster commitment to safety and wellness by providing research and leadership in the development of Occupational Health & Safety and disability management programs, policies and ongoing training programs.

9. Participates on Health & Safety Committee(s); investigates and follows-up on workplace incidents/accidents, monitors and tracks WSIB claims and overall Town WSIB performance and recommends programs/initiatives to enhance performance.

10. Provides HR client services to operating departments including coordinating recruitments, providing HR policy interpretation, assisting with resource planning and departmental restructuring initiatives, providing supervisory and performance coaching, investigating, facilitating and resolving employee concerns, etc.; institutes mechanisms to promote corporate consistency and collaboration where operating department practices and HR-related decisions/interpretations/needs may impact other operating departments and/or the Corporation as a whole.

11. Develops and implements Human Resource Metrics, makes use of technology to create accessible information for employees, in consultation with operating departments/users and in collaboration with Information Technology Staff and Corporate Services. 

12. Maintains and updates the Municipal Pay Equity Plan, the Administration Pay Plan and oversees the Administration for Collective Agreements.

13. Develops and reports regularly on risk as part of an overall corporate risk management strategy. 

14. Responsible for working collaboratively with Unions, helping Departments resolve issues and administer the union contracts.  Provides the support for the Town regarding Labour negotiations, formal grievance management and arbitrations. 

15. Oversees Benefits Contract Administration, and provides support and advice to Corporate Services regarding  Payroll.

16. Responds to enquiries from, and/or liaises/consults with operating departments, job applicants, employees/groups, legal counsel, elected officials, consultants, service suppliers, other governments/agencies/organizations, the Library, etc., with regard to job opportunities, corporate human resource issues and/or the provision of human resources services.

17. Prepares reports, recommendations and attends Council/Committee and/or other meetings, as required/directed; makes presentations and provide advice/guidance on employee relations issues and human resources policy/program matters.

18. Makes recommendations on the hiring of consultants, trainers, and/or other external resources to assist with/undertake major projects, surveys and/or training initiatives; prepares RFP Terms of Reference and evaluates bids; monitors consultants’ work and administers the agreements in accordance with Town policies/procedures. 

19. Participates in corporate management team meetings as required to provide/receive input on corporate HR strategies, policies and programs; leads and/or participates on project teams, as assigned; and champions and models the corporate Vision, purpose and values.

20. Undertakes representative duties as Manager of Human Resources with related organizations regionally, provincially and federally.

21. Undertakes special projects and performs other duties as assigned, in accordance with corporate objectives.

SKILLS AND KNOWLEDGE REQUIRED:

1. University/College degree in Human Resources Management, Industrial Relations, Business or related discipline.

2. Eligibility for/holder of the Certified Human Resources Leader CHRL or CHRP (CPHR) designation or designation from the Human Resources Professionals Association of Ontario (HRPAO).

3. Significant demonstrated experience in understanding and delivering a broad range of Corporate and/or Municipal Human Resources Services (i.e. Recruitment, Onboarding, Human Capital Planning, HR Metrics, Staff Training & Development, Employee and  Labour Relations, Client Services to operating departments and Occupational Health & Safety and wellness programs

4. Strong understanding of compensation, payroll and benefits, job evaluation and pay equity

5. Ability to align HR programs/services with corporate strategic direction; to foster corporate thinking and a consultative, cooperative team approach and positive attitude among staff; and to champion the vision, purpose and values of the Town.

6. Demonstrated ability to forge relationships, foster collaboration, and lead change.

7. Thorough working knowledge of contemporary human resources practices, the Employment Standards Act, Labour Relations Act, Ontario Human Rights Code, Occupational Health & Safety Act, Accessibility for Ontarians with Disabilities Act, Workplace Safety and Insurance Act, Pay Equity Act, Municipal Act, Municipal Freedom of Information and Protection to Privacy Act and other applicable employment-related legislation, employee development/performance management techniques and best practices.

8. Excellent interpersonal, project/time management, analytical, research, report, presentation, facilitation, problem-solving, organizational development and coaching/supervisory skills. 

9. A proven track record and experience working in a unionized environment, understanding of labour negotiations and effective management of  collective agreements, grievance/arbitration procedures

10. Ability to assess, develop and update a wide range of HR policies

11. Proficient in multiple applicable computer software applications utilizing word processing, spreadsheet, presentation, analytics and HR database software, familiarity with HRIS applications.

12. Communication in both Official Languages is considered an asset.